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Ø 35,00cm, h 38,00cm, V 10,5L   ..
88.77 zł
Ex Tax: 72.17 zł
..
19.56 zł
Ex Tax: 15.90 zł
..
26.47 zł
Ex Tax: 21.52 zł
..
21.08 zł
Ex Tax: 17.14 zł
..
50.17 zł
Ex Tax: 40.79 zł
..
35.82 zł
Ex Tax: 29.12 zł
..
31.77 zł
Ex Tax: 25.83 zł
..
25.47 zł
Ex Tax: 20.71 zł
Ø 33,50cm, h 26,50cm, V 10L   ..
73.79 zł
Ex Tax: 59.99 zł
..
19.67 zł
Ex Tax: 15.99 zł
..
91.87 zł
Ex Tax: 74.69 zł
..
42.31 zł
Ex Tax: 34.40 zł
Ø 42,50cm, h 32,00cm, V 20L   ..
112.58 zł
Ex Tax: 91.53 zł
Ø 26,0cm, h 21,00cm, V 2,5L   ..
36.33 zł
Ex Tax: 29.54 zł
M2 GU6 Ø 27,00cm, h 14,00cm V 4L ..
24.98 zł
Ex Tax: 20.31 zł
Ø 34,00cm, h 35,50cm, V 15L   ..
80.13 zł
Ex Tax: 65.15 zł
..
97.74 zł
Ex Tax: 79.46 zł
Ø 25,50cm, h 25,00cm, V 4L   ..
40.07 zł
Ex Tax: 32.58 zł
M1 GU8 Ø 22,50cm, h 12,50cm, V 2L ..
18.30 zł
Ex Tax: 14.88 zł
Ø 20,00cm, h 14,00cm, V 1,5L   ..
18.92 zł
Ex Tax: 15.38 zł
..
59.69 zł
Ex Tax: 48.53 zł
Ø 15,00cm, h 13,00cm, V 0,5 L   ..
18.24 zł
Ex Tax: 14.83 zł
V 25 L, Ø 42,5 cm, h 51,0 cm. ..
200.59 zł
Ex Tax: 163.08 zł
Ø 23,00cm, h 17,00cm, V 3L   ..
25.13 zł
Ex Tax: 20.43 zł
..
105.50 zł
Ex Tax: 85.77 zł
Ø 25,00cm, h 26,00cm, V 5L   ..
35.82 zł
Ex Tax: 29.12 zł
V 30 L, Ø 42,5 cm, h 59,0 cm. ..
229.11 zł
Ex Tax: 186.27 zł
..
32.39 zł
Ex Tax: 26.33 zł
..
16.47 zł
Ex Tax: 13.39 zł
Ø 28,00cm, h 21,00cm, V 5L   ..
32.95 zł
Ex Tax: 26.79 zł
V 40 L, Ø 46,0 cm, h 65,0 cm. ..
306.84 zł
Ex Tax: 249.46 zł
Ø 33,00cm, h 25,00cm, V 10L   ..
47.08 zł
Ex Tax: 38.28 zł
..
19.20 zł
Ex Tax: 15.61 zł
Ø 18,00cm, h 13,50cm, V 1L   ..
15.30 zł
Ex Tax: 12.44 zł
V 25 L, Ø 43,0 cm, h 37,5 cm. ..
145.21 zł
Ex Tax: 118.06 zł
..
51.80 zł
Ex Tax: 42.11 zł
..
20.65 zł
Ex Tax: 16.79 zł
Ø 20,00cm, h 16,50cm, V 2L   ..
19.86 zł
Ex Tax: 16.15 zł
V 30 L, Ø 42,0 cm, h 43,5 cm. ..
176.01 zł
Ex Tax: 143.10 zł
Ø 34,00 cm, h 48,50 cm, V 15L   ..
112.07 zł
Ex Tax: 91.11 zł
Produkcja: Studio Eline

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Terms and Conditions of Online Shop of Zakłady Ceramiczne Bolesławiec w Bolesławcu Sp. z o.o.

 

The online shop operating at www.ceramikaboleslawiec.com.pl is run by Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z ograniczoną odpowiedzialnością (hereinafter referred to as the Company) with the registered office in Bolesławiec (Poland) at ul. Kościuszki 11, 59-700 Bolesławiec, entered in the register kept by the District Court for Wrocław-Fabryczna, 9th Business Division of the National Court Register under the entry no. KRS 00001141136, NIP [tax identification number] 6120003949 and REGON [statistical identification number] 230198030.

 

1. OFFER

 

1.1. The offer includes ceramic tableware and ceramic pots presented on the online shop website. The products are available to the customer within 28 business days from the order placement date.

1.2. If a customer is interested in any product presented on the Companys main website but not included in the current offer of the online shop an employee of the Company provides information about the product price and delivery time at the request of the interested customer.

1.3. The online shop sells the products via the Internet.

1.4. All prices of the products offered in the online shop are quoted in Polish zlotys (PLN) and include VAT (gross prices).

1.5. The product price presented on the online shop website is increased with a shipping fee according to the terms stipulated in Section 5 hereof.

1.6. The products offered in the shop hold the required approvals and permits for marketing them in the territory of Poland. All the products are of the first grade in accordance with the classification rules adopted by the Company.

1.7. All the offered products and names are marked for identification purposes and are subject to trademarks of Z.C. Bolesławiec w Bolesławcu Sp. z o.o.

 

2. PARTIES TO TRANSACTION

 

2.1. The party making purchases in the online shop, hereinafter referred to as the customer, is a consumer regarded as a natural person making a legal transaction with an entrepreneur and the transaction is not directly related to business or professional activities of the person.

2.2. The party selling the products included in the offer of the online shop is the shop owner, i.e. Zakłady Ceramiczne Bolesławiec w Bolesławcu Sp. z o.o.

 

3. ORDER PLACEMENT

 

3.1. The order is placed by filling in the order form available after clicking on the Shopping Cart icon and by sending it to the shop electronically to the following address: sklep@ceramicboleslawiec.com.pl. The order is considered placed after the customer has accepted it by clicking on the buttons: I understand and accept the Shop Terms and Conditions and Placing the order entails the obligation to make a payment.

3.2. Each order shall be confirmed on the next business day following its placement at the latest. The confirmation means that the order has been received and accepted for execution within the time limits stipulated in Subsections 1.1 and 1.2. The confirmation shall be sent electronically.

3.3. The customer may make changes to the order until the products are dispatched.

4. PAYMENT METHOD

 

The customer may select one of the following payment methods:

4.1. Cash on delivery – the customer pays the amount due for the products and the shipment fee upon collection of the parcel from the post office or the postman.

4.2. Payment to the courier – the amount due for the products and the shipping fee are collected by the courier upon delivery to the address indicated by the customer.

4.3. Bank transfer – the customer prepays the amount due for the products and the shipment fee upon order placement to the bank account of Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z ograniczoną odpowiedzialnością, kept with PKO BP S.A. O/Bolesławiec 39 1020 2137 0000 9202 0006 4972. If this payment method is selected, the customer should immediately send a copy of the payment receipt to the following email address: sklep@ceramicboleslawiec.com.pl and once the order is confirmed, it is further processed.

4.4. Payment card upon its authorisation – the amount due for the product and the shipping fee are paid by the customer with a payment card accepted by PolCard, prior to the shipment.

[page 2]

4.5. Online bank transfer processed by Transferuj.pl which supports the transaction authorisation. The customer shall be obliged to quote the transaction identification number in the online transfer name field when making the transfer to the bank account of Transferuj.pl. The customer should keep a unique transaction ID to be able to monitor the payment status.

 

5. DELIVERY TERMS

 

The customer may select one of the following delivery options:

 

5.1. UPS courier service in the territory of Poland

 

The shipment delivery by the courier service must be confirmed with a receipt in writing. Upon the confirmation of receipt the ownership title to the products and any risk related to their possession and use, in particular the risk of their loss or damage, shall be transferred to the customer. Upon the receipt the customer must check the parcel for any transport damages and in case of such damages a complaint report must be drawn up in the presence of the courier.

 

PRICE LIST OF COURIER SERVICES:

Parcel up to 30 kg – PLN 22 per parcel

The service price includes a fee for cash on delivery and 23% VAT.

Delivery time: 2-3 days.

 

5.2. UPS courier service outside the territory of Poland

 

Examples of prices for product delivery to individual countries

 

Weight

 

 

Europe

 

USA, Canada

 

Australia, Japan

 

Germany, Czech Republic

 

UK

 

other European countries

 

 

 

 

 

5 kg

 

PLN 45

 

PLN 90

 

PLN 200

 

PLN 670

 

PLN 770

 

10 kg

 

PLN 55

 

PLN 120

 

PLN 250

 

PLN 860

 

PLN 1,050

 

15 kg - 20 kg

 

PLN 60

 

PLN 140

 

PLN 290

 

PLN 960

 

PLN 1,200

 

The prices are quoted in PLN and include 23% VAT.

For deliveries to other countries the delivery cost shall be determined on an individual basis.

 

 

Examples of delivery times for product delivery to individual countries

 

Europe

 

USA, Canada

 

 

Australia,

Japan

 

 

Germany, Czech Republic

 

UK

 

other European countries

 

2-4 days

 

4-6 days

 

2-7 days

5-7 days

5-7 days

 

5.3. Poczta Polska in the territory of Poland

 

The parcel shall be collected from the postman or the post office. In this case, the products must be inspected and a complaint, if any, must be filed on the day following the receipt at the latest.

The cost of parcel delivery by Poczta Polska in the territory of Poland in case of online shopping is as follows:

Price list for parcels in the territory of Poland:

WEIGHT

 

POLAND

 

5 kg

 

PLN 20

10 kg

 

PLN 25

20 kg

 

PLN 30

 

30 kg

 

PLN 35

 

 

Delivery time: 2-7 days.

The prices include a fee for cash on delivery and 23% VAT.

 

[page 3]

5.4. Poczta Polska outside the territory of Poland

 

Price list for parcels to the countries of Europe, USA, Australia and Japan:

 

Weight

PRIORITY PARCEL

 

 

 

EUROPE

 

USA

 

AUSTRALIA,

JAPAN

 

5 kg

 

PLN 140

 

PLN 215

 

PLN 335

 

 

10 kg

 

PLN 180

 

PLN 320

 

PLN 600

 

15 kg

 

PLN 240

 

PLN 445

 

PLN 850

 

20 kg

 

PLN 310

 

PLN 585

 

PLN 1,035

 

Delivery time

up to 8 days

up to 10 days

up to 10 days

The prices are quoted in PLN and include 23% VAT.

 

6. PACKING METHOD

 

6.1. Ceramic products are packed in cardboard boxes. The products are packed in paper and PP foam ensuring safe delivery of undamaged ceramics to the customers doors.

6.2. Due to safety reasons the maximum weight of a domestic parcel cannot exceed 30 kg and of an international parcel – 20 kg. If the weight of the ordered products exceeds the limit, the shipment is divided into several parcels, the individual weight of which does not exceed 30 kg for domestic parcels and 20 kg for international parcels.

6.3. The parcel shall be shipped to the address provided in the personal details form.

6.4. The cardboard boxes sent by the shop are sealed with a company cobalt tape and labelled with a sticker containing address details of the sender.

 

7. INVOICE / CASH REGISTER RECEIPT

 

7.1. Each customer shall receive a cash register receipt or, upon request, a VAT invoice with the detailed specification of the product prices, shipping fee and VAT amount due.

7.2. Each online shop transaction shall be recorded with the use of a cash register pursuant to Article 111 of the Goods and Services Tax Act (consolidated text Journal of Laws 2011.177.1055).

 

8. WITHDRAWAL FROM CONTRACT AND RETURN OF PRODUCTS

 

Right of withdrawal from contract

8.1. Any customer, being a consumer who entered into a contract with our online shop, may withdraw from the contract within 14 days from the parcel receipt date without giving any reason and may return the goods free of charge, except for the direct costs of returning the products. The time limit for withdrawal from the contract shall expire after 14 days from the day on which the consumer has come into possession of the thing or the day on which any third party, other than the carrier and named by the consumer, has come into possession of the thing.

8.2. To exercise the right of withdrawal the Consumer must notify us, i.e. Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z o.o. [ul. Kościuszki 11, 59-700 Bolesławiec, email: sklep@ceramicboleslawiec.com.pl, fax: +48 75 732 49 96] about such a decision on withdrawal from this contract by way of an express statement (e.g. by way of a letter sent by mail, fax or email).

The consumer may use a form of withdrawal from contract constituting Appendix 1 hereto, though it is not mandatory. In order to meet the deadline for withdrawal from the contract you just have to send the information about the exercise of the consumers right of withdrawal prior to the expiry of the time limit for such withdrawal.

8.3. The withdrawal from the contract and the return of the products shall be possible only if the goods have no signs of use and have not been damaged or destroyed in any way whatsoever.

 

Consequences of withdrawal from contract

8.4. In the event of withdrawal from the contract the shop shall return all the amounts received from the consumer, including the costs of delivery of the goods (except for any extra costs resulting from the delivery method selected by the consumer, other than the cheapest ordinary delivery method offered by the shop) immediately, but always no later than within 14 days from the date on which the shop has been informed

[page 4]

about your decision to exercise the right of withdrawal. The payment shall be returned using the same payment method as the one used by you for your original payment unless you have accepted any other solution; in any case, no fees shall be charged to you on account of such return.

8.5. The shop may suspend the return of the payment until the receipt of the goods.

8.6. The returned products shall be sent at your own cost together with the received cash register receipt or VAT invoice to the following address: Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z o.o., ul. Kościuszki 11, 59-700 Bolesławiec, Polska immediately, but always no later than within 14 days from the date on which we have been informed about your decision on the withdrawal from this contract. The deadline is met if the products are sent back prior to the expiry of the 14-day time limit. The direct costs of the return of the goods shall be charged to the consumer.

8.7. The consumer shall be liable only for the decrease in the value of the thing resulting from the use of it in any manner other than the one required to determine the nature, characteristics and operation of the goods.

8.8. The withdrawal from contract by the clients other than consumers is governed by the provisions of the Civil Code.

 

9. COMPLAINTS

 

9.1. The shop shall be liable for physical defects of the products, existing upon the transfer of risk to the buyer or resulting from any reason inherent in the products at the same time. The customer may lodge a complaint regarding quality defects, quantitative defects or transport damages. Upon the receipt of the products the customer should check the parcel for any transport damages and in case of such damages a complaint report must be drawn up in the presence of an employee of the courier service or the postal service on a form used by such courier or postal service. A form constituting Appendix 2 hereto may be also used for lodging a complaint. Complaints relating to product defects must be lodged immediately upon the disclosure of such defects to the following address: Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z o.o., ul. Kościuszki 11, 59-700 Bolesławiec, Polska.

9.2. Should the complaint be found justified, the customer shall be entitled to have the products exchanged for products free of defects or to be reimbursed for the defective part of the products.

9.3. The costs of shipment of the products free of defects, sent under the complaint procedure, shall be charged to Zakłady Ceramiczne Bolesławiec w Bolesławcu Sp. z o.o.

 

10. FINAL PROVISIONS

 

10.1. Any potential dispute arising from the sales contract entered into via the online shop shall be resolved by common courts having jurisdiction over the registered office of Zakłady Ceramiczne Bolesławiec w Bolesławcu Sp. z o.o.

10.2. The provision of Subsection 10.1. shall not refer to the buyers being consumers. A consumer may brought an action, at their own discretion, before the court having jurisdiction over their own place of residence or over the registered office of the entrepreneur, in line with the principles resulting from the provisions of the Civil Procedure Code.

10.3. The Company reserves the right to change the assortment of products offered by the shop.

 

Appendix 1 to the Online Shop Terms and Conditions

 

 

 

TEMPLATE FORM OF WITHDRAWAL FROM CONTRACT

 

(The form should be filled in and sent back only if you intend to withdraw from contract.)

 

Addressee:

Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z o.o.

ul. Kościuszki 11

59-700 Bolesławiec

e-mail: sklep@ceramicboleslawiec.com.pl

fax: +48 75 732 49 96

I/We(*) hereby inform about my/our withdrawal from the sales contract concerning the following goods(*): …… [blank space left out] ……...

 

Date of entering into the contract(*)/receipt(*): …… [blank space left out] ……...

 

Full name(s) of the consumer(s): …… [blank space left out] ……...

 

Address(es) of the consumer(s): …… [blank space left out] ……...

 

Signature(s) of the consumer(s) (only if the form is sent in a paper form):…… [blank space left out] …….

 

 

Date: …… [blank space left out] ……...

 

 

 

 

 

(*) Delete as necessary

 

[page 2]

Appendix 2 to the Online Shop Terms and Conditions

 

 

COMPLAINT TEMPLATE FORM

…… [blank space left out] ……...

Place, date

…… [blank space left out] ……...

Full name

…… [blank space left out] ……...

Address of residence

…… [blank space left out] ……...

Telephone no.:

 

Addressee:

Zakłady Ceramiczne Bolesławiec w Bolesławcu Spółka z o.o.

ul. Kościuszki 11

59-700 Bolesławiec

e-mail: sklep@ceramicboleslawiec.com.pl

fax: +48 75 732 49 96


 

COMPLAINT


 

On (date) …… [blank space left out] …….... I purchased …… [blank space left out] .

On (date) …… [blank space left out] ……... I found a defect/irregularity consisting in

…… [blank space left out] ……...

In consideration of the foregoing, pursuant to Article 560 §§ 1-3 of the Civil Code I request for:

- price reduction for the defective products (goods) to the amount of PLN … [blank space left out] ….*

- replacement of the defective products with defect-free products*


 

…… [blank space left out] ……...

signature of the Consumer

* claim to be selected by the Consumer

 


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